Privacy Policy

Last updated: 20 August 2026

1. Who we are

SANAE Lifestyle is a Pattaya-based tenant management and Lifestyle Services business. This Privacy Policy explains how we collect, use, store and protect personal data through www.sanaelifestyle.com.

For privacy questions or to exercise your data rights, contact us at:

Admin@SanaeLifestyle.com

This policy applies to our public website. Separate privacy information may apply if you become a SANAE client, tenant, guest, partner, provider or platform user.

2. Personal data we collect

When you contact us through the website, email us or otherwise choose to communicate with us, we may collect:

• Your name, email address, telephone number and the content of your enquiry.

• Information relevant to your enquiry, such as whether you are a property owner, agent, tenant, resident, guest or service provider.

• Website-use information, such as browser, device and pages visited, where website analytics are enabled.

Please do not send sensitive personal data, financial information, passport details or identity documents through the general website contact form unless we specifically ask you to do so through an appropriate channel.

SANAE does not save IP addresses in contact-form submissions or customer records. However, our security and analytics providers may process limited technical information, including IP addresses, automatically where necessary to provide their services.

3. How we use your data

We use personal data to:

• Respond to your enquiry and communicate with you.

• Discuss potential tenant management, agent partnership or Lifestyle Services.

• Arrange agreed services and manage the resulting business relationship.

• Maintain website security, prevent fraud and reduce spam.

• Understand and improve how visitors use our website.

• Meet legal, regulatory and record-keeping obligations.

We will only send marketing updates if you have separately chosen to receive them. You can withdraw that choice at any time.

4. Legal basis for processing

We process personal data where it is necessary to respond to your request, take steps towards an agreement, perform an agreement with you, meet a legal obligation, protect our legitimate business interests, or where you have given consent.

5. Who we share data with

We do not sell personal data.

We may share information only where necessary with:

• SANAE team members who need it to respond to or manage your enquiry.

• Service providers that help us operate our website, email, forms, hosting, security and record systems.

• Relevant property owners, agents or service providers when this is necessary to respond to an agreed enquiry or deliver a service.

• Professional advisers, insurers, regulators or authorities where required or permitted by law.

Some service providers may process data outside Thailand. Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place.

6. Cookies, analytics and website security

We use necessary cookies and similar technologies to operate and protect the website.

Our contact form uses Cloudflare Turnstile to help identify automated or fraudulent submissions. Turnstile processes only the information necessary for this security function and does not access, store or transmit the message or other content entered into the contact form.

We may use Google Analytics to understand how visitors use our website, such as pages visited, device and browser information. Google Analytics does not log or store individual IP addresses.

If we use non-essential analytics or marketing cookies, we will provide appropriate information and choices before using them where required.

The public SANAE website does not currently provide visitor comments, public user registration or public property listings.

7. How long we retain data

We keep website enquiry records for up to 24 months after our last meaningful communication, unless a longer period is needed to establish, exercise or defend legal claims, comply with legal obligations, or manage an ongoing client or partner relationship.

Where data is no longer needed, we will delete it or anonymise it.

8. Your rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal data and provide access to it.

• Correct inaccurate or incomplete data.

• Delete, restrict or object to certain processing of your data.

• Provide your data in a portable form where applicable.

• Withdraw consent where processing relies on consent.

To make a request, email Admin@SanaeLifestyle.com. We may need to verify your identity before acting on a request.

You may also have the right to complain to Thailand’s Personal Data Protection Committee.

9. Security

We use reasonable organisational and technical measures to protect personal data from unauthorised access, loss, misuse or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy as our services, website or legal obligations develop. The latest version will always be published on this website with its updated date.